The warranty is a return to base warranty, meaning that any faulty items must be returned to OZSUPERSTORE.COM with shipping charges prepaid by the customer. We are not accept COD or unpaid deliveries.
When our warehouse receive the faulty item, replacement item will be sent. Approval to return an item under warranty must be granted before an item is returned.
This warranty does not cover damage caused by neglect or misuse of the product. This includes not using the item within its recommended limits, or not adhering to the recommended usage guidelines contained within the product user guide.
OZSUPERSTORE.COM is not responsible in any manner whatsoever for any injury which may occur through the use of any equipment sold on this website or following the instructions and advice herein.
Free delivery is not applicable for return or replacement of a purchased product.
Wearable boxing equipment, accessories and apparel (e.g. boxing gloves, boxing pad, protection gears, weight lifting gloves, hand wraps etc) cannot be returned or refunded due to hygiene issues.
We accept product returns within 30 days if you are not happy with the product or change of your mind. Please return products to OZSUPERSTORE.COM with shipping charges prepaid by the customer. We cannot accept COD or unpaid deliveries.NOTE: For change mind or unwanted return, Please return full package of the product which originally have and packed properly. We don’t accept the loose products without package missing parts and damages. OZSUPERSTORE.COM have rights to check the product after return to our warehouse and approve/disapprove the return if we find any issue with the products which is not suitable for return. Please contact us before make any return.